Top General Frequently Asked Questions
How to turn Wi-Fi and camera on at the same time
Press and Hold the Power button until you feel it vibrate 3 times,pause, and 1 more vibration to let you know Wi-Fi is enabled. Blue LED’s will blink rapidly when Wi-Fi is booting-up, once active, LED’s will blink slowly to tell you it is working correctly. Wi-Fi boot-up cycle can take up to 30 seconds.
How to turn Wi-Fi on after your camera is already on
If the camera is already on, Quick Press the Power button and wait for 1 quick vibration. Blue LED’s will blink rapidly when Wi-Fi is booting-up, once active, LED’s will blink slowly to tell you it is working correctly. Wi-Fi boot-up cycle can take up to 30 seconds.
Control your Prime X with the Replay XD App from a smartphone or tablet.
Download the Replay XD App from the App Store® or Google Play® Enable Wi-Fi on the Prime X via the power button. Now Connect your smartphone or tablet to your Prime X From your smartphone or tablet Wi-Fi settings menu, connect to the Prime X. Select the default SSID “Prime X-####” Enter the default password “replayxd” Open the Replay XD App and you will be able to control your Prime X camera, LiveView, Record, Modes and Advanced Settings.
How to turn Wi-Fi off
Turn off camera or Quick Press the Power button, wait for 1 quick vibration and Blue LED’s will stop blinking when Wi-Fi is off.
How do I download videos from my Prime X?
You can use the supplied USB cable or a MicroSD adapter that is microSDXC compatible. Using the USB Cable: a) Plug your mini USB cable into your Prime X and a PC/Mac USB port. b) Make sure your microSD card is fully inserted and has been recorded to. c) Press and Hold the Mode button while you turn on your Prime X. d) On a PC/Mac the Prime X will mount to your computer as a mass storage device. Download your video files from the DCIM folder created on the microSD card. (Always Eject device from PC/Mac when finished.) e) Copy files to computer or external hard drive Note: Playback through USB is not recommended as choppy playback may occur. Download files to PC/Mac first. Download from SD card: Take the microSD card out of the Prime X and use the included SD card adapter and plug into a SDHC/SDXC compatible card reader to transfer your files to your PC or Mac.
Camera seems to be frozen
If the camera freezes up, you may need updated software or there may be an issue with the microSD card that you are using. Check for a firmware update here. To unfreeze the camera you can try plugging it in to power with the micro USB and quickly removing it. Or you can simply press the black reset button on the rear of the camera directly to the right of the micro HDMI port. You can easily press this button with the tip of a pen or the corner of the USB plug.
Camera will not power on
If your camera is not powering on check the following: 1) The battery might need a charge. a) Plug mini USB cable into your Prime X and a USB charger. b) The Green LED indicator just above the mini USB port will turn on while the battery is charging. c) When the Green LED turns off, charging is complete. d) The battery will fast charge to 80% and then trickle charge to 100% to ensure durability and safe charging. 2) Press the black reset button on the rear of the camera directly to the right of the micro HDMI port. You can easily press this button with the tip of a pen. 3) If those avenues did not work please contact customer support for further assistance.
Liveview for Streaming
Use our popular LiveView via HDMI right from your Prime X. Connect to your TV, ReView Field Monitor, or even broadcast grade equipment and get a full 1080p60 connection. a)Make sure your microSD card is fully inserted and is ready to record to. b)Connect a Micro HDMI Type-D cable to your Prime X and your chosen HDMI compatible device. c)Turn on your HDMI device first and make sure it is set to the correct input. d)Turn on your Prime X. e)Prime X will display a Full HD image to your HDMI device. Optional: Toggle screen icons (UI) during LiveView to check your settings, resolution, FOV, and framerate. Press and Hold the FPS button until the icons appear. Press and Hold FPS button for the icons to disappear. NOTE: Follow the same procedure for composite video using the Prime X AV Kit. This is popular for 480 video streams for FPV, lower resolution monitoring sources, or older TV’s.
Prime X compatible microSD cards?
microSDHC: 4GB – 32GB microSDXC: 64GB compatible We recommend using name brand microSD cards with a Class 10 or higher speed rating for maximum reliability. Use care when handling your microSD card. Avoid liquids, dust, debris, and static electricity. Check SD card manufacture guidelines regarding use and acceptable operating temperature range. TIP: If your microSD card is new or was previously formatted by another camera or computer, format the card with the Prime X camera. Formatting will erase everything stored on the microSD card, even protected images will be erased. Download any files you would like to keep to your computer or external hard drive before formatting.
How to enable External Audio on the Prime X
The Prime X has an onboard mic, but if you want to hook up a mic of your own we have adapters for that. To enable external audio adapters simply hold down the FOV button on the back of the camera until you feel a confirmation vibration and the lights on the back begin to blink. This indicates that External Audio is Enabled and you can now hook up the adapter.
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